Hot & Cold Delivery

Learn how to set delivery temperature options for menu items.

What the Setting Means

Each menu item has a Delivery temperature setting, which says how it goes out on a delivery:

No temperature options — the item goes out with no temperature (most items).
Heated only or Chilled only — it always goes out that way. Puree sets it on every line for you.
Both heated and chilled — it can go either way, so the temperature is chosen for each quote.

Temperatures only matter on delivery orders (Delivery only and Staffed event with deliveries). On other order types nothing asks for or shows one.

Setting It on an Item

Open the item and find Delivery temperature (“For delivery orders — heated, chilled, or either?”). Choose one of the four options and save. You can also set it for many items at once in Bulk edit.

Choosing Heated or Chilled on a Quote

The choice is made for each line, not for the whole delivery. For an item set to both, Puree never guesses: on a delivery quote you pick Heated or Chilled before you can save.

Items. In the Add Item window, Delivery Temperature shows two pills. Click one; the chosen pill fills in indigo. A * beside the label means a choice is needed.
Package dishes. In the package window, each dish that can go either way has a Temperature row. If the package sets a default for that dish, it starts there and you can change it. Choice dishes work the same way as fixed ones.
Bundle contents. When a bundle holds something that can go either way, each such content has its own temperature row above its options: Delivery Temperature in the bundle window, Temperature in the package window. A default set on the bundle’s row is preselected. A bundle with a content left unset can’t be added: Puree names it (“Choose heated or chilled delivery for BLT”). If a bundle lists the same content twice, both rows must be given the same temperature.

The Add Item window for Beef Lasagne on a delivery quote, with the Delivery Temperature pills under Chef Note and Heated chosen in indigo

The Update Package window for Working Lunch: Roast Pumpkin Soup and the chosen Butter Chicken each have a Temperature row set to Heated, and the Lunch Box's contents show a Temperature row for the BLT Sandwich set to Chilled

Defaults on Packages and Bundles

Set a default once and it saves choosing it on every quote:

On a package, each fixed item and each item of a choice rule can have a default temperature. It must be one the item offers: a Heated only item can’t default to chilled. See Packages.
On a bundle, each content row can have a default temperature, on the bundle item’s page. See Bundles.

A dish or content’s temperature comes from, in order: what was chosen on this quote, then the package or bundle default, then the item’s one option if it has only one. If none of those gives one and the item can go either way, it has to be chosen.

On the Online Order Form

When a customer orders for delivery, an item that can go either way shows Heated and Chilled with neither ticked, so the customer chooses. A package dish with a default starts on it. A single-option item shows its one temperature, already ticked. The form won’t let a delivery order through with a choice missing, and names the dish (“Choose heated or chilled delivery for Lasagne.”). Collection orders don’t ask. See Online Order Form.

Where the Temperature Shows

The temperature appears after the item’s name as (delivered heated) or (delivered chilled):

on the quote, its PDF and every quote template, including each bundle content’s own temperature;
on chef, consolidated and driver dockets, count sheets and the packing list;
on run sheets and the driver’s mobile run sheet;
on labels, when your label template prints temperature;
on the kitchen dashboard, prep view and production reports;
on the online order confirmation and emails.

On the run sheets and dockets the words “(delivered heated)” are printed in bold, so a packer can’t miss them. Item stickers leave the temperature off.

Hot and Cold on the Run Sheet

Each stop on the Delivery Runsheet shows whether the driver needs the hot box, the chilly bin or both. Puree works it out from the stop’s lines, and you can set it by hand. See Driver Run Sheets.

When to Use This Feature

Most items can stay on No temperature options: nothing is shown for them. Use it for food that goes out hot or cold, so your kitchen, packers and drivers know how each dish leaves.

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